At Wholesome, we value your trust and are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and safeguard your personal information when you visit or make a purchase from our website.

Information we collect

We collect various types of information to ensure that we provide you with a smooth shopping experience:

• Personal Information: When you place an order or register on our site, we collect personal information such as your name, email address, phone number, shipping address, and payment details.
• Browsing Data: We collect data about your interaction with our website, such as IP addresses, browser type, device information, pages visited, and referral sources.
• Transaction Information: Information related to your purchase history, order details, and communication with us.

How we use your information

We use the information we collect to:

• Process and fulfil your orders, including shipping, payment processing, and communication
• Provide customer support and respond to your inquiries
• Send promotional emails and offers, only if you have opted to receive such communications.
• Improve our website, products, and services by analysing usage patterns and feedback.
• Prevent fraudulent activities and ensure the security of our transactions
• Comply with legal obligations and resolve any disputes that may arise.

How we protect your information:

We implement strict security measures to protect your personal information

• Secure Transactions: All transactions on our website are encrypted using SSL (Secure Sockets Layer) technology to safeguard your payment details.
• Data Encryption: Personal information such as credit/debit card details is encrypted during transmission and storage.
• Restricted Access: Access to personal information is limited to authorized personnel only, and we use various physical, electronic, and procedural safeguards to secure your data.

Cookies

• We use cookies to enhance your shopping experience by:
  Remembering your preferences and browsing activities.
• Ensuring faster page loads and site functionality.
• Analysing website traffic and user behaviour to improve our services
  You can disable cookies in your browser settings, but this may affect the functionality of our website.

Third-Party disclosure

• We do not sell, trade, or otherwise transfer your personal information to third parties except in the following cases
• Service Providers: We may share information with trusted third-party service providers who help us with payment processing, shipping, website maintenance, and marketing. These parties have agreed to keep your information confidential and secure.
• Legal Compliance: We may disclose your information if required by law, or if such disclosure is necessary to protect our rights, comply with a legal process, or prevent fraud or illegal activity

Third party links

Our website may contain links to third-party websites or services. Please note that we do not have control over the privacy practices of these external sites. We encourage you to review the privacy policies of those third parties before sharing any personal information.

Your rights

As a customer, you have the following rights regarding your personal information

• Access: You have the right to request a copy of the personal information we hold about you.
• Correction: You can update or correct your personal information at any time by accessing your account settings or contacting our customer support.
  Erasure: You can request the deletion of your personal data from our records, except for information we are legally obligated to retain.
• Opt-out: You may unsubscribe from our marketing communications at any time by clicking the “unsubscribe” link in the email or contacting us directly

Retention of Data

We retain your personal data for as long as it is necessary to fulfil the purposes for which it was collected, including legal, accounting, or reporting obligations.

Children’s policy

Our website is not intended for individuals under the age of 18, and we do not knowingly collect personal information from children. If we become aware that we have inadvertently collected such information, we will take steps to delete it.

Updates to Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or for legal and regulatory reasons. The updated policy will be posted on this page with the “Last Updated” date.

Contact us

• If you have any questions or concerns about this Privacy Policy or the protection of your personal information, please contact us at:
• Your privacy is important to us, and we are committed to protecting your personal information with the utmost care.